Return Policy
Returns & Refunds Policy
Our Promise
We want you to love every purchase! If an item isn't right for you, contact us at support@tothug.com within 20 days of delivery.
Key Policies at a Glance
✅ Return Window: 20 days from the delivery date
✅ Condition: Unused, original packaging & tags
⛔ Non-Returnables: Bodysuits, lingerie, swimwear, jewelry, underwear
💰 Refund Method: Wallet credit (default) / Original payment (by request)
Simple 4-Step Return Process
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Contact Us
Initiate a return request via email with your order number & reason. -
Package Safely
Use original packaging and include all accessories. -
Ship It Back
Drop it off at any post office (we do not cover return shipping costs). -
Get Refunded
Processing within 5 business days of receipt.
Important Notes
Refund Timeline
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Credit card/Payment refunds: 5-10 business days after approval
-
Wallet credits: Instant upon processing
Critical Reminders
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❗ Do NOT ship to the address on your package – wait for our authorized return address
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❗ Original shipping fees are non-refundable
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❗ We cannot process unauthorized returns
What We Don't Accept
| Scenario | Status |
|---|---|
| Worn/Washed items | ❌ Rejected |
| Missing tags | ❌ Rejected |
| Non-Tothug products | ❌ Rejected |
| Free gifts | ❌ Non-returnable |
Need Help?
Contact our support team: support@tothug.com
Average response time: 24-48 hours