Shipping policy

Shipping Policy

Order Tracking Process

1. Confirmation Email: Order number sent immediately after purchase.

2. Shipment Notification: Tracking number provided upon dispatch.

3. Split Shipments: Multiple boxes share one tracking number.

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Key Policies at a Glance

✅ Global Delivery: 200+ countries/regions covered
⚠️ Signature Responsibility: Selecting "No Signature Required" voids shipping protection
📦 Package Safety: Recommend recording unboxing process

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Special Scenario Handling

Scenario	Solution	Responsible Party
Damaged Package	① Accept & photograph ② Contact support within 48hrs	Tothug covers costs
Lost Tracking	File claim if no update for 5+ days	Collaborative resolution
Failed Delivery	Default to neighbor/return to warehouse	Customer bears reshipment fees
Suspected Theft	Police report required	Customer must provide evidence

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Transparent Timelines

Standard Orders
Processing 1-8 business days ➔ Transit 7-20 business days
Preorders
Ship immediately upon stock arrival ➔ No guaranteed dispatch date

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Critical Notices

⚠️ Duties & Customs Clearance

• Import taxes may apply (varies by destination)

• Customers must complete clearance procedures

• Storage fees apply for abandoned/rejected shipments

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Eco-Preorder Program

🌱 Why Preorder?

• Zero upfront deposit

• Priority access to new collections

• Reduces 35% inventory waste
  ❗ Preorders cannot be canceled (inventory reserved upon production)

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Liability Exclusions

Lingofeels is not liable for:

• Delays from natural disasters/political events

• Packages lost via mail forwarding services

• Incorrect/incomplete addresses

• Customs holds exceeding 60 days

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Priority Support Channel

For urgent shipping issues:
📧 support@tothug.com
(Use subject line: "Urgent Shipping Issue - Order #[Number]" for faster response)